Frequently Asked Questions
Everything you need to know about your hair care journey.
When will my Kaleidoscope Hair Products order ship?
Orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are Kaleidoscope products safe for color-treated hair?
Yes, our formulas are designed to be gentle yet effective. Most of our products are sulfate-free and safe for use on color-treated, chemically processed, and natural hair.
What is your return policy?
Due to the nature of our beauty and personal care products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they have been confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Sezzle.